Excellence in the supply of products and services is the means by which Mácron successfully satisfies its customers. The quality is planned and incorporated into each production process phase.
Mácron has established and operates according to a Management System based on regulations and customer specifications according to the GMP (Good Manufacturing Practices) requirements and full traceability of documents and records of any stage of production planning.
Customer specifications are assured based on the use of the centralized files, an electronic readout system and procedures that prevent confusion in each production phase.
Document management and monitoring procedures that are continually updated as well as employee training courses have resulted in ease of and precision in compliance with regulations and the subsequent achievement of a number of quality certifications such as ISO 9001, ISO 14001 and FSC.
Mácron’s performance is continually measured on the basis of the Customer Satisfaction Survey which is increasingly used as a basis to implement measures that seek to achieve Excellence in Customer Service
Guaranteed Quality
“We are committed to the customers, to providing prompt, state of the art quality customer service.
"An intense program of internal and external audits enables us not only to guarantee assured quality practices but to identify opportunities for improvement on an ongoing basis.
Internal Audit Programs :
GMP & 5S
ISO 9001:2008 – Quality Management System
ISO 14001:2004 – Environmental Management System
